Field Service Engineer - Packaging Equipment Install & Support

Packsize

Town of Texas (WI)

On-site

USD 65,000 - 70,000

Full time

14 days+

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Job summary

Packsize is actively seeking a Field Service Engineer to install, configure and maintain Packsize equipment at customer facilities in the Dallas area. You will diagnose issues, train customers, and ensure safe operation while building strong relationships with clients.

Responsibilities include scheduling at sites, troubleshooting from drawings, performing maintenance, and documenting technical reports. Travel and on-call duties are expected; a strong safety mindset and independent work style are

Qualifications

Customer service focus.
Knowledge of Windows platforms.
Knowledge of and effective use of hand tools.
Knowledge of mechanical platforms.
Ability to work independently with little or no direct supervision.
Basic Microsoft Office or Google Suite experience helpful.
Associates Degree, Vocational Training or equivalent experience.
Bachelor's Degree in a related area preferred.

Responsibilities

Scheduling tasks at customer job sites.
Troubleshooting issues, quickly and effectively, using technical drawings and documentation.
Performing routine maintenance and emergency services as they arise.
Continuous learning, including customer operational processes, packaging designs, technical specifications.
Installation of Packsize solutions and training others to use and maintain it.
Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports.
Communicate information and ideas with Packsize and customer personnel clearly.
Adhere to safety requirements and protocols.
Excellent work ethic and time management skills.