Onsite Operations Team Lead — Elevate Guest Experience

Sky Zone, LLC; Tukwila, Northern (WA, KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Sky Zone seeks a Team Lead for our Tukwila/Seattle, WA location. This full-time, onsite role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, delivering guest experiences and leadership on the floor.

You’ll step in as Manager on Duty when leaders aren’t present, coaching teammates to uphold Sky Zone’s WOW service standards. You’ll drive membership and program sales while ensuring safety, cleanliness, and operational readiness.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Experience in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Basic proficiency with technology, including POS systems and MS Office/Teams.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring safety and smooth operations.
• Provide on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area to maintain guest experience and flow (Programs, Café, Front Desk, Events).
• Drive membership and program sales through guest engagement and service excellence.
• Enforce safety policies and ensure opening/closing procedures and cleanliness are maintained.
• Lead rotations: Sales & Service Lead, Parties & Events Lead, and F&B & Facilities Lead.

Skills

Leadership

Operations

Guest-facing

Supervisory experience

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office Suite

Teams

Job description

Sky Zone seeks a Team Lead for our Tukwila/Seattle, WA location. This full-time, onsite role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, delivering guest experiences and leadership on the floor.

You’ll step in as Manager on Duty when leaders aren’t present, coaching teammates to uphold Sky Zone’s WOW service standards. You’ll drive membership and program sales while ensuring safety, cleanliness, and operational readiness.