Onsite Park Operations Lead

Sky Zone; Ellington (MO); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Sky Zone is seeking a Team Lead to join our onsite operations team. This hands-on role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, building leadership experience and responsibility while ensuring smooth shift operations.

When senior leaders aren’t on-site, you’ll step in as Manager on Duty (MOD) to keep the park running strong, delivering WOW service and guest satisfaction.

Qualifications

• Must be 18+ years of age.
• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Proficiency with POS systems and Microsoft Office; comfortable learning new platforms.

Responsabilités

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring safety, service, and operations.
• Provide on-the-floor leadership, coaching, and delegation across departments.
• Step into any operational area to maintain guest experiences and flow.
• Communicate guest issues and safety concerns to the Management Team.
• Drive membership and program sales and promote park offerings.
• Lead guest interactions with WOW service standards and mentoring.

Connaissances

Leadership

Coaching

Guest service

Sales

Operations

Outils

POS systems

Microsoft Office

Description du poste

Sky Zone is seeking a Team Lead to join our onsite operations team. This hands-on role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, building leadership experience and responsibility while ensuring smooth shift operations.

When senior leaders aren’t on-site, you’ll step in as Manager on Duty (MOD) to keep the park running strong, delivering WOW service and guest satisfaction.