Onsite Operations Manager (Client Services)

Global Business Transformation Solutions, LLC (GBTS); Boston (MA); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an experienced Site Manager to oversee workplace operations for a prestigious law firm client. You will lead a team responsible for on-site services, reception, and records, delivering white-glove service and client-focused solutions.

The ideal candidate will manage daily operations, build strong relationships with the client, and continuously improve service quality through coaching and process improvements. This role is based onsite at a major Boston client site.

Qualifications

• High School Diploma required; higher degrees preferred.
• Experience in client service, hospitality, workplace services, or office services.
• Strong leadership, communication, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office; ability to lift/move up to 40 lbs and handle packages up to 75 lbs.

Responsibilities

• Serve as the primary point of contact for the client and on-site team; build strong client relationships and ensure service delivery.
• Lead, coach, and develop all on-site employees; manage staffing and scheduling.
• Oversee daily reception, records, and office services; ensure requests meet standards and spaces stay professional.
• Monitor staffing and performance; support client reviews and drive process improvements.

Skills

Leadership

Communication

Relationship-building

Organization

Prioritization

Education

High School Diploma

Associates/Bachelor's degree

Tools

Microsoft Office

Job description

Opensity Solutions is seeking an experienced Site Manager to oversee workplace operations for a prestigious law firm client. You will lead a team responsible for on-site services, reception, and records, delivering white-glove service and client-focused solutions.

The ideal candidate will manage daily operations, build strong relationships with the client, and continuously improve service quality through coaching and process improvements. This role is based onsite at a major Boston client site.