Site Manager - Law Firm

Global Business Transformation Solutions, LLC (GBTS); Boston (MA); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an experienced Site Manager to oversee workplace operations for a prestigious law firm client. You will lead a team responsible for on-site services, reception, and records, delivering white-glove service and client-focused solutions.

The ideal candidate will manage daily operations, build strong relationships with the client, and continuously improve service quality through coaching and process improvements. This role is based onsite at a major Boston client site.

Qualifications

• High School Diploma required; higher degrees preferred.
• Experience in client service, hospitality, workplace services, or office services.
• Strong leadership, communication, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office; ability to lift/move up to 40 lbs and handle packages up to 75 lbs.

Responsibilities

• Serve as the primary point of contact for the client and on-site team; build strong client relationships and ensure service delivery.
• Lead, coach, and develop all on-site employees; manage staffing and scheduling.
• Oversee daily reception, records, and office services; ensure requests meet standards and spaces stay professional.
• Monitor staffing and performance; support client reviews and drive process improvements.

Skills

Leadership

Communication

Relationship-building

Organization

Prioritization

Education

High School Diploma

Associates/Bachelor's degree

Tools

Microsoft Office

Job description

About Us

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Opensity Solutions is seeking an experienced Site Manager to oversee workplace operations for a prestigious law firm client. This is a highly visible leadership role responsible for delivering exceptional, white-glove service while leading a team office services, reception and records. The ideal candidate is a hands-on, service-driven leader who enjoys building client relationships, developing teams, solving problems, and continuously improving the workplace experience.

Client & Site Leadership

Client & Site Leadership Serve as the primary point of contact for the client and on-site team. Build strong client relationships and ensure exceptional service delivery. Understand client expectations and proactively address needs and concerns. Identify opportunities to improve service and operational efficiency.

Team Management

Lead, coach, and develop all on-site employees. Recruit, interview, onboard, train, and manage staff. Create schedules to ensure appropriate coverage and operational efficiency. Foster a professional, collaborative, service-focused team environment.

Operations

Oversee daily reception, records and office services. Ensure requests are completed accurately and within established service standards. Maintain professional, organized client-facing spaces. Coordinate mail, packages, couriers, office moves, equipment, and workspace needs.

Reporting & Continuous Improvement

Monitor staffing, productivity, and service performance. Prepare operational reports and support client reviews. Identify and implement process improvements that enhance efficiency and service quality. Ensure compliance with company policies, client requirements, and safety procedures.

Qualifications

High School Diploma required; Associate's or Bachelor's degree preferred. Previous supervisory or management experience in client service, hospitality, workplace services, office services, or a professional services environment. Strong leadership, communication, and relationship-building skills. Highly organized, detail-oriented, and solutions-focused. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office. Ability to lift/move up to 40 lbs. and handle packages using carts with up to 75 lbs. capacity.

Compensation

The Compensation range for this role is 60,000 to 64,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

#LI-KB1 #INDHP

Company Commitment

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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