Law Firm Office Services Manager

Global Business Transformation Solutions, LLC (GBTS); Hartford (CT); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking an experienced Site Manager to oversee the daily operations of our Office Services team within a premier law firm environment. This hands‑on leadership role will manage day-to-day operations while guiding seven full‑time professionals to deliver exceptional customer service and workplace support.

You will lead, coach, and mentor the team, coordinate reception, mail, print, and facilities services, and work with firm leadership to anticipate service needs.

Qualifications

• Supervisory experience in a client service‑oriented setting is required.
• Detail oriented with strong written and verbal communication skills.
• Ability to lead others in a professional manner and work independently.
• Proficiency with MS Word, Excel and Outlook is expected.
• Able to lift or move 40 lbs and carry 75 lbs as needed.

Responsibilities

• Lead and develop the Office Services team, fostering hospitality and service excellence.
• Support daily operations as a working manager alongside the team.
• Oversee reception, visitor management, conference room readiness and client services.
• Manage print, mail, courier, shipping and document services efficiently.
• Drive process improvements and maintain service level standards.
• Coordinate vendor relations and operational resources to support needs.

Skills

Supervisory experience

Customer service

Verbal and written comms

Leadership

MS Word

Excel

Outlook

Lift 40 lbs

Lift/carry 75 lbs

Attention to detail

Independent work

Education

High School Diploma; associates or bachelor's preferred

Tools

MS Word

Excel

Outlook

Job description

Opensity Solutions is seeking an experienced Site Manager to oversee the daily operations of our Office Services team within a premier law firm environment. This hands‑on leadership role will manage day-to-day operations while guiding seven full‑time professionals to deliver exceptional customer service and workplace support.

You will lead, coach, and mentor the team, coordinate reception, mail, print, and facilities services, and work with firm leadership to anticipate service needs.