Onsite Operations Leader - Transit Services

Via; Sacramento (CA); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is transforming transportation through technology to provide safe, reliable, and accessible service. This fully in-person role requires onsite presence 4-5 days per week, with possible early mornings or evenings in the Sacramento area.

You will manage daily onsite operations, make real-time fleet and driver decisions, and oversee the driver lifecycle, including scheduling and performance conversations. You will lead an engaged team, drive compliance, and use data to improve rider experience.

Qualifications

• Bachelor's degree required with 4–6 years in operations management.
• Strong leadership and team development experience.
• Excellent communicator with a tactful style.
• Ability to work autonomously in a fast-paced environment.

Responsibilities

• Manage the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Manage the full employee lifecycle for drivers - scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
• Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Skills

Operations management

Leadership

Communication

Problem solving

Autonomy

Adaptability

Education

Bachelor's degree

Job description

Via is transforming transportation through technology to provide safe, reliable, and accessible service. This fully in-person role requires onsite presence 4-5 days per week, with possible early mornings or evenings in the Sacramento area.

You will manage daily onsite operations, make real-time fleet and driver decisions, and oversee the driver lifecycle, including scheduling and performance conversations. You will lead an engaged team, drive compliance, and use data to improve rider experience.