Onsite Operations Leader — Guest-Focused, High-Volume

Sky Zone, LLC; Silverdale (WA); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company matching

Job summary

Sky Zone is seeking an Operations Manager to lead daily park execution, coach a high-performing team, manage scheduling and labor goals, and ensure exceptional guest experiences. The role requires hands-on leadership, strong communication, and the ability to adapt to busy shifts while upholding safety and brand standards.

You will supervise team members, coordinate with the General Manager on operations, and support events and birthdays with a focus on energy and care.

Qualifications

• Minimum of 2–3 years of formal management or supervisory experience in a high-volume, guest-facing setting.
• Experience overseeing daily operations, on-floor leadership, and real-time problem solving.
• Strong communication skills with the ability to coach and give feedback.
• Comfort with scheduling, labor targets, and achieving operational goals.
• Hands-on leadership style with readiness to jump in during busy shifts.

Responsibilities

• Supervise team leads and frontline staff during scheduled shifts.
• Coach in real time to build a culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution, staffing, guest flow, inventory, and cleanliness.
• Collaborate with GM on labor strategy, scheduling, and safety procedures.
• Ensure guests feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery and assist with birthdays and events.
• Conduct safety walkthroughs and uphold brand standards.

Skills

Leadership

Communication

Scheduling

Job description

Sky Zone is seeking an Operations Manager to lead daily park execution, coach a high-performing team, manage scheduling and labor goals, and ensure exceptional guest experiences. The role requires hands-on leadership, strong communication, and the ability to adapt to busy shifts while upholding safety and brand standards.

You will supervise team members, coordinate with the General Manager on operations, and support events and birthdays with a focus on energy and care.