Onsite Office Services Manager: Hospitality & Ops Lead

Opensity Solutions; Hartford (CT); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in Hartford, CT is hiring a Site Manager to oversee the Office Services team in a premier law firm setting. You will lead a seven-person team, ensure reception and client-facing services run smoothly, and partner with leadership to anticipate service needs and improve processes.

Requirements include a high school diploma with supervisory experience, strong communication, and proficiency in MS Office.

Qualifications

• High School Diploma required; higher degrees preferred but not required.
• Supervisory experience in a client service environment.
• Detail oriented with accuracy and accountability.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office products.

Responsibilities

• Lead and develop the Office Services team to deliver high-touch client service.
• Oversee reception, visitor management, conference room readiness, and client-facing services.
• Manage print, mail, courier, shipping, and document services.
• Maintain service levels and identify opportunities for process improvements.
• Coach and mentor staff while collaborating with firm leadership.

Skills

Leadership

Team coaching

Customer service orientation

Detail oriented

Verbal and written communication

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Opensity Solutions in Hartford, CT is hiring a Site Manager to oversee the Office Services team in a premier law firm setting. You will lead a seven-person team, ensure reception and client-facing services run smoothly, and partner with leadership to anticipate service needs and improve processes.

Requirements include a high school diploma with supervisory experience, strong communication, and proficiency in MS Office.