Client-Facing Site Manager — Workplace Services Lead

Opensity Solutions; Boston (MA); Presencial; USD 60 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Resumo da oferta

Opensity Solutions in Boston, MA is seeking an experienced Site Manager to oversee workplace operations for a prestigious law firm client. This high‑visibility role leads a team delivering on-site services, reception and records, with a focus on exceptional, white‑glove service.

The ideal candidate is hands-on, service‑driven, and adept at building client relationships, developing staff, solving problems, and continuously improving the workplace experience.

Qualificações

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Previous supervisory or management experience in client service, hospitality, workplace services, office services, or a professional services environment.
• Strong leadership, communication, and relationship-building skills.
• Highly organized, detail-oriented, and solutions-focused.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Ability to lift/move up to 40 lbs. and handle packages using carts with up to 75 lbs. capacity.

Responsabilidades

• Serve as the primary point of contact for the client and on-site team.
• Build strong client relationships and ensure exceptional service delivery.
• Understand client expectations and proactively address needs and concerns.
• Identify opportunities to improve service and operational efficiency.
• Lead, coach, and develop all on-site employees.
• Recruit, interview, onboard, train, and manage staff.
• Create schedules to ensure appropriate coverage and operational efficiency.
• Foster a professional, collaborative, service-focused team environment.
• Oversee daily reception, records and office services.
• Ensure requests are completed accurately and within established service standards.
• Maintain professional, organized client-facing spaces.
• Coordinate mail, packages, couriers, office moves, equipment, and workspace needs.
• Monitor staffing, productivity, and service performance.
• Prepare operational reports and support client reviews.
• Identify and implement process improvements that enhance efficiency and service quality.
• Ensure compliance with company policies, client requirements, and safety procedures.

Conhecimentos

Leadership

Communication

Relationship-building

Organization

Attention to detail

Problem solving

Prioritization

Microsoft Office

Formação académica

High School Diploma

Associate's or Bachelor's degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Opensity Solutions in Boston, MA is seeking an experienced Site Manager to oversee workplace operations for a prestigious law firm client. This high‑visibility role leads a team delivering on-site services, reception and records, with a focus on exceptional, white‑glove service.

The ideal candidate is hands-on, service‑driven, and adept at building client relationships, developing staff, solving problems, and continuously improving the workplace experience.