Onsite Member Service Specialist (Bilingual Advantage)

Selco Inc; Springfield (OR); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision, long-term dis

life insurance

401(k) retirement plan (with employer

Paid time off for personal and charity

Wellness and educational reimburse"},{

Job summary

SELCO Community Credit Union is hiring a Member Service Specialist to provide exceptional member service onsite at our Oregon branches. You will perform teller and member service tasks, build relationships, and help customers with transactions, loans, and account changes.

The role requires strong communication, attention to detail, and ability to work with integrity in a fast-paced environment. Onsite onboarding occurs at multiple branches with placement possible at the Mohawk location in

Qualifications

• High school diploma or equivalent; and
• At least one year of customer service or sales experience; and
• Must maintain active federal registration with Nationwide Mortgage Licensing System; and
• Must be bondable.

Responsibilities

• Provide member service with high accuracy to elevate the member experience and guide them to the right resources.
• Build member relationships by asking open-ended questions and identifying needs.
• Perform routine teller services: cash handling and posting transactions.
• Handle complex teller services: GL entries, vault balancing, etc.
• Process basic member services: ACH, card, wire, and account changes.
• Execute complex loan services: interviews, underwriting coordination, follow-up.
• Answer calls and assist with inquiries; support other departments as needed.
• Resolve exceptions found in quality audits and reduce recurring issues.
• Help protect members and SELCO from losses by detecting and preventing fraud.

Skills

GVAL-HI service approach

Cross-sell products

Communication

Basic math

MS Office 365

Computer systems knowledge

Interpersonal skills

Time management

Problem resolution

Coaching & feedback

Attention to detail

Analytical thinking

Confidentiality

Punctuality

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

SELCO Community Credit Union is hiring a Member Service Specialist to provide exceptional member service onsite at our Oregon branches. You will perform teller and member service tasks, build relationships, and help customers with transactions, loans, and account changes.

The role requires strong communication, attention to detail, and ability to work with integrity in a fast-paced environment. Onsite onboarding occurs at multiple branches with placement possible at the Mohawk location in