Onsite Member Service Associate - Cash & Member Care

Current SELCO Openings; Springfield (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Holidays

Job summary

SELCO Community Credit Union is seeking a Member Service Representative I to deliver exceptional service to members and guests at onsite branches. The role emphasizes accurate teller functions, member relationship building, and collaboration with colleagues to meet branch goals.

The position requires a high school diploma or equivalent, at least six months of cash handling and customer service experience, and bondability.

Qualifications

• High school diploma or equivalent.
• Six months cash handling and customer service or sales experience.
• Must be bondable.

Responsibilities

• Build and develop member relationships by asking open-ended questions and identifying member needs.
• Routine teller services, including counting and documenting cash, posting transactions.
• Complex teller services, including GL entries and vault balancing.
• Basic member service tasks such as processing ACH, card, wire, and account changes.

Skills

Customer service

Cross-sell

Communication

Cash handling

Microsoft Office

Computer systems

Teamwork

Time management

Problem solving

Coaching feedback

Attention to detail

Confidentiality

Professional appearance

Education

High school diploma or equivalent

Six months cash handling & customer service experience

Bondable

Tools

Microsoft Office 365

Job description

SELCO Community Credit Union is seeking a Member Service Representative I to deliver exceptional service to members and guests at onsite branches. The role emphasizes accurate teller functions, member relationship building, and collaboration with colleagues to meet branch goals.

The position requires a high school diploma or equivalent, at least six months of cash handling and customer service experience, and bondability.