Member Service Pro II — Onsite Growth & Benefits

Selco Inc; Springfield (OR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Monthly incentives (5.00–75.00 perSold

Annual incentive 0–12% of eligibleearn

Job summary

SELCO Community Credit Union seeks a Member Service Representative II to deliver exceptional service to members at on-site branches. You will build relationships, process transactions, and responsibly handle cash while following policies and regulatory requirements.

The role offers a base hourly wage with potential Spanish-language differential and monthly/incentive pay, plus a comprehensive benefits package. Onsite onboarding occurs at multiple branches with January 2027 placement for Mohawk.

Qualifications

• High school diploma or equivalent required.
• 6 months of cash handling and customer service or sales experience required.
• Must be bondable.

Responsibilities

• Provide member service with accuracy and efficiency according to procedures.
• Build member relationships by identifying needs and cross-selling SELCO products/services.
• Handle routine and complex teller transactions (cash, postings, ACH, card, etc.).
• Respond to inquiries by phone, in person, or in writing.
• Participate in required meetings and trainings.
• Adhere to regulations and confidentiality requirements.

Skills

Customer service

Cross-sell

Communication

Cash handling

IT skills

Time management

Attention to detail

Discretion/confidentiality

Education

High school diploma or equivalent

Cash handling and customer service experience

Bondable

Tools

Microsoft Office 365

Job description

SELCO Community Credit Union seeks a Member Service Representative II to deliver exceptional service to members at on-site branches. You will build relationships, process transactions, and responsibly handle cash while following policies and regulatory requirements.

The role offers a base hourly wage with potential Spanish-language differential and monthly/incentive pay, plus a comprehensive benefits package. Onsite onboarding occurs at multiple branches with January 2027 placement for Mohawk.