Member Service Specialist I

Selco Inc; Springfield (OR); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) contributions

Paid time off & holidays

Wellness reimbursements

Job summary

SELCO Community Credit Union is seeking a Member Service Representative I for onsite work at multiple Oregon branches. Onboarding begins at the Gateway and Thurston branches with placement at Mohawk planned for January 2027.

The role emphasizes exceptional member service, cash handling, and cross-selling, with a focus on compliance, confidentiality, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Six months of cash handling and customer service or sales experience.
• Bondable.

Responsibilities

• Provide member service with accuracy and efficiency per policies.
• Build relationships by identifying member needs and offering solutions.
• Process routine teller transactions and basic account changes.
• Assist teammates and other departments as needed.
• Help protect members and SELCO from losses by detecting errors and preventing fraud.

Skills

Customer service

Cross-selling

Communication

Cash handling

Time management

Attention to detail

Problem solving

Coaching receptiveness

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

SELCO Community Credit Union is seeking a Member Service Representative I for onsite work at multiple Oregon branches. Onboarding begins at the Gateway and Thurston branches with placement at Mohawk planned for January 2027.

The role emphasizes exceptional member service, cash handling, and cross-selling, with a focus on compliance, confidentiality, and teamwork in a fast-paced environment.