Member Experience Specialist

OnPoint Community Credit Union; Hillsboro (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

OnPoint Community Credit Union in Hillsboro, OR is seeking a friendly, reliable Member Service Representative to support members with account openings, loan information, and product guidance. You will handle cash transactions, balance drawers, and coordinate with staff to meet member needs.

The role emphasizes teamwork, accuracy, and the ability to identify cross-sell opportunities while delivering outstanding service in a fast-paced branch environment.

Qualifications

• Demonstrated experience in customer service.
• Experience handling cash and processing transactions.
• Retail sales or cash handling experience preferred.
• Ability to work in a team and meet goals.
• Bilingual skills are a plus.

Responsibilities

• Proactively delivers exceptional member service in person and over the phone.
• Opens new consumer and business accounts, loans, and related products.
• Identifies member needs and offers appropriate solutions and cross-sell opportunities.
• Maintains accurate cash drawer and balances in accordance with policy.
• Conducts outbound calls to develop and retain lending and deposit relationships.
• Acts as liaison between members and staff to resolve issues and complete forms.

Skills

Customer service

Cash handling

Sales ability

Teamwork

Bilingual (plus)

Education

High school diploma or GED

Job description

OnPoint Community Credit Union in Hillsboro, OR is seeking a friendly, reliable Member Service Representative to support members with account openings, loan information, and product guidance. You will handle cash transactions, balance drawers, and coordinate with staff to meet member needs.

The role emphasizes teamwork, accuracy, and the ability to identify cross-sell opportunities while delivering outstanding service in a fast-paced branch environment.