Member Service Pro II - Onsite, Incentives & Growth

Current SELCO Openings; Springfield (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

SELCO Community Credit Union is seeking a Member Service Representative II to deliver exceptional service at onsite branches. You will process teller transactions, assist members with inquiries, and help protect assets while upholding compliance and service standards.

The role requires strong communication, attention to detail, and the ability to cross-sell products. Onboarding occurs at local branches with established supervision and ongoing training.

Qualifications

• High school diploma or equivalent required.
• At least 6 months of cash handling and customer service or sales experience.
• Must be bondable and able to pass background checks.

Responsibilities

• Provide member service with accuracy and efficiency per procedures.
• Build member relationships by identifying needs and offering solutions.
• Handle routine and complex teller transactions accurately.

Skills

Customer service

Cross-selling

Communication

Cash handling

Microsoft Office

Problem solving

Attention to detail

Education

High school diploma or equivalent

6 months cash handling & customer service or sales

Bondable

Tools

Microsoft Office 365

Job description

SELCO Community Credit Union is seeking a Member Service Representative II to deliver exceptional service at onsite branches. You will process teller transactions, assist members with inquiries, and help protect assets while upholding compliance and service standards.

The role requires strong communication, attention to detail, and the ability to cross-sell products. Onboarding occurs at local branches with established supervision and ongoing training.