Member Experience Specialist - Onsite Teller & Loans

Current SELCO Openings; Springfield (MA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

401(k) contributions

Paid time off

10 paid holidays

Wellness reimbursements

Educational reimbursements

Employee assistance program

Discounts on SELCO services

Job summary

SELCO Community Credit Union seeks a Member Service Specialist to deliver exceptional service to members, handle teller duties, and support multiple departments. Onsite onboarding begins at Gateway and Thurston branches, with placement at Mohawk in January 2027.

The role requires excellent customer service, basic math, and cross-selling skills, plus adherence to regulations and confidentiality. Spanish language differential may apply; annual incentives are available.

Qualifications

• High school diploma or equivalent required; one year of customer service or sales experience preferred.
• Must maintain active federal registration with Nationwide Mortgage Licensing System (NMLS).
• Must be bondable.

Responsibilities

• Provide member service with high accuracy and efficiency, guiding members and handling routine and complex teller services.
• Assist team members and other departments as needed.
• Resolve exceptions from quality audits and help reduce future errors.
• Demonstrate initiative to protect members and SELCO from losses and fraud.

Skills

Exceptional customer service

Cross-sell products

Communication

Active listening

Mathematical accuracy

Attention to detail

Time management

Teamwork

Education

High school diploma or equivalent

1+ year customer service or sales experience

Active Nationwide Mortgage Licensing System registration (NMLS)

Bondable

Tools

Microsoft Office 365

Job description

SELCO Community Credit Union seeks a Member Service Specialist to deliver exceptional service to members, handle teller duties, and support multiple departments. Onsite onboarding begins at Gateway and Thurston branches, with placement at Mohawk in January 2027.

The role requires excellent customer service, basic math, and cross-selling skills, plus adherence to regulations and confidentiality. Spanish language differential may apply; annual incentives are available.