Bilingual Member Support Specialist (Phone-Based)

SESLOC Credit Union; San Luis Obispo (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

SESLOC Credit Union is seeking a customer-focused Contact Center Representative to assist members by phone and online. You will answer questions about credit union products and services and provide basic tech support for online banking and the mobile app.

You will educate callers about loans, deposits, and digital banking to help them reach financial goals. The role requires 1–3 years of related experience and a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• 1–3 years of related customer service experience.
• Bilingual English/Spanish preferred.
• Strong written and verbal communication.

Responsibilities

• Assist members via telephone and online channels.
• Answer questions about products and services.
• Promote loans, deposits, and digital banking.
• Provide basic technical support for online banking and mobile app.
• Maintain professional interactions and meet service level objectives.

Skills

Communication skills

Bilingual English/Spanish

Technology proficiency

Customer service experience

Team collaboration

Education

High school diploma or GED

Job description

SESLOC Credit Union is seeking a customer-focused Contact Center Representative to assist members by phone and online. You will answer questions about credit union products and services and provide basic tech support for online banking and the mobile app.

You will educate callers about loans, deposits, and digital banking to help them reach financial goals. The role requires 1–3 years of related experience and a high school diploma or GED.