Onsite Logistics Operations Administrator

Forward Air Corp.; Kenner (LA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Forward Air Corp. is seeking an Operations Administrator in Kenner, LA, to support administrative functions within a fast-paced multimodal terminal. You will be a central contact for visitors, drivers, carriers, and internal teams, ensuring timely and accurate handling of inquiries and documentation.

This on-site role emphasizes organization, communication, and dependable service, contributing to smooth freight flows and efficient logistics operations in a busy terminal setting.

Qualifications

• High School Diploma or GED required.
• Experience in administrative or logistics roles helpful but not required; training provided.
• Proficient with Windows and Microsoft 365; strong office tech skills.
• AS400 and/or TMS/WMS systems experience preferred but not required.
• Strong written and verbal communication skills.

Responsibilities

• Provide reception support by greeting visitors, drivers, and carriers, and routing them appropriately.
• Respond promptly and professionally to inquiries from internal teams, customers, drivers, carriers, and partners.
• Assist with shipment status updates and basic documentation questions to ensure smooth freight flow.
• Perform accurate data entry related to shipments and operational logs across logistics systems.
• Review paperwork for completeness and accuracy; support reweigh/dimension updates and resolve discrepancies.
• Coordinate with operations and dispatch teams to support handoffs between admin tasks and physical logistics activities.
• Maintain organized electronic and physical filing systems for documentation.
• Support scheduling, including appointments and meeting arrangements, and check-ins.
• Prepare, format, and proofread operational documents and reports.
• Assist with mail processing, scanning, data uploads, and general clerical duties.
• Monitor office supply levels and place orders to keep the site stocked.
• Maintain a clean, organized, and professional office environment.
• Uphold confidentiality and professionalism in all communications and records.
• Participate in training, meetings, and cross-functional projects for continuous improvement.
• All other duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Discretion

Organizational skills

Education

High School Diploma or GED

Tools

AS400

TMS/WMS

Job description

Forward Air Corp. is seeking an Operations Administrator in Kenner, LA, to support administrative functions within a fast-paced multimodal terminal. You will be a central contact for visitors, drivers, carriers, and internal teams, ensuring timely and accurate handling of inquiries and documentation.

This on-site role emphasizes organization, communication, and dependable service, contributing to smooth freight flows and efficient logistics operations in a busy terminal setting.