On‑Site Logistics & Customer Support Coordinator

Forward Air Corp.; Groveport (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support across multimodal transportation terminals and related sites.

You will handle scheduling, shipment tracking, documentation, and basic billing tasks while serving as the main contact for customers, drivers, and internal teams. The role requires attention to detail, clear communication, and the ability to work on-site in a fast-paced environment.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Experience in customer service or administrative support is desirable.
• Strong attention to detail and the ability to follow established processes.
• Clear written and verbal communication with a customer-focused approach.
• Ability to work onsite in a fast-paced, team environment.

Responsibilities

• Serve as central point of contact for customers, carriers, drivers, and internal teams.
• Provide front-line customer service by responding to shipment inquiries and documentation requests.
• Perform accurate data entry for shipment details and operational records.
• Track and trace shipments and communicate updates to customers and teams.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare shipping documents like AWBs, BOLs, labels, and PODs.
• Support accounts receivable, accounts payable, and billing tasks.
• Maintain organized electronic and physical files for shipment and financial records.
• Escalate routine issues to operations leadership as needed.

Skills

Customer service

Administrative support

Data entry

Communication skills

Team collaboration

Attention to detail

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Microsoft Office 365

Excel

Teams/Zoom/Webex

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support across multimodal transportation terminals and related sites.

You will handle scheduling, shipment tracking, documentation, and basic billing tasks while serving as the main contact for customers, drivers, and internal teams. The role requires attention to detail, clear communication, and the ability to work on-site in a fast-paced environment.