Onsite Logistics Customer Support Coordinator

Forward Air Corp.; Boston (MA); On-site; USD 42,000 - 44,000; Full time

Job summary

Forward Air Corp. in Boston, MA seeks a Customer Relations Coordinator to support shipment processing, document handling, and proactive communication across multimodal networks. You will serve customers, carriers, drivers, and internal teams, ensuring timely updates and accurate records.

The role emphasizes on-site collaboration, data entry, invoicing support, and office administration within a fast-paced logistics environment.

Qualifications

• Front-line customer service experience preferred.
• Strong data-entry and accuracy skills.
• Proficiency with Microsoft Office and online collaboration tools.

Responsibilities

• Serve as central point of contact for customers, carriers, drivers, and internal teams.
• Provide front-line customer service by addressing shipment status inquiries and routine questions.
• Perform accurate data entry for shipment details and operational records.

Skills

Customer service

Data entry

Documentation

Communication

Teamwork

Education

High School diploma or GED

Undergraduate degree preferred

Tools

Microsoft Office

Windows OS

Web conferencing

Job description

Forward Air Corp. in Boston, MA seeks a Customer Relations Coordinator to support shipment processing, document handling, and proactive communication across multimodal networks. You will serve customers, carriers, drivers, and internal teams, ensuring timely updates and accurate records.

The role emphasizes on-site collaboration, data entry, invoicing support, and office administration within a fast-paced logistics environment.