On-Site Logistics Customer Relations Coordinator

Forward Air Corporation; Coppell (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support for multimodal shipments. You will handle scheduling, tracking, documentation, and routine financial tasks to ensure accurate processing and timely updates.

The role emphasizes on‑site collaboration with customers, drivers, and internal teams to move freight efficiently across networks.

Qualifications

• Education: High School Diploma or GED; undergraduate degree preferred.
• Experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail with the ability to follow established processes.
• Clear, professional written and verbal communication skills with a customer‑focused approach.
• Ability to work collaboratively in a fast‑paced, on‑site environment.
• Demonstrated discretion and confidentiality in handling sensitive information.
• Proficient with Windows PCs, Microsoft O365 and web conferencing tools (Teams, Zoom, Webex).
• Environment: 100% on‑site setting with travel for related meetings/events.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in‑person interactions.
• Provide front‑line customer service by responding to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and records.
• Track and trace shipments using internal systems and carrier platforms; communicate updates.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare shipping documents such as air waybills, bills of lading, labels, and POD.
• Support site activities including freight acceptance and driver assistance.
• Assist with AR/AP and billing tasks, including invoice preparation and reconciliation.
• Maintain organized electronic and physical files for shipment and admin docs.
• Communicate with carriers, warehouses, dispatch, and internal teams to move freight smoothly.
• Identify routine issues and elevate to operations leadership as needed.
• Participate in training, meetings, and process improvements.

Skills

Customer service

Attention to detail

Communication

Teamwork

Data entry

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office 365

Teams/Zoom/Webex

Job description

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support for multimodal shipments. You will handle scheduling, tracking, documentation, and routine financial tasks to ensure accurate processing and timely updates.

The role emphasizes on‑site collaboration with customers, drivers, and internal teams to move freight efficiently across networks.