On-Site Logistics & Customer Relations Specialist

Forward Air Corp.; Des Plaines (IL); On-site; USD 64,747,000 - 70,258,000; Full time

Job summary

Forward Air Corp. seeks a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing, documentation, and coordination at a 100% on-site terminal or office.

The role covers scheduling, shipment tracking and tracing, customer support, and basic billing tasks such as accounts receivable/payable. Strong attention to detail and clear communication are essential to keep freight moving smoothly.

Qualifications

• Education: High School Diploma or GED, bachelor's degree preferred.
• Experience in customer service, administrative support, logistics, or transportation is preferred.
• Strong attention to detail with ability to follow processes and maintain confidentiality.

Responsibilities

• Serve as central contact for customers, carriers, drivers and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details, customer instructions, and operational records.
• Track and trace shipments using internal systems and carrier platforms and communicate updates.
• Coordinate scheduling for pickups, deliveries, and routine operational activities.
• Prepare and organize shipping documents such as AWBs, bills of lading, and POD.
• Support accounts receivable, accounts payable, and billing tasks including invoice verification.
• Maintain organized electronic and physical files for shipment and financial documentation.

Skills

Customer service

Attention to detail

Communication

Team collaboration

Data entry

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft O365

Windows

Teams

Zoom

Webex

Excel

Job description

Forward Air Corp. seeks a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing, documentation, and coordination at a 100% on-site terminal or office.

The role covers scheduling, shipment tracking and tracing, customer support, and basic billing tasks such as accounts receivable/payable. Strong attention to detail and clear communication are essential to keep freight moving smoothly.