Onsite Logistics & Customer Operations Coordinator

Forward Air Corp.; Nashville (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Forward Air Corp. seeks an Operations Account Coordinator to serve as the day-to-day contact for assigned accounts, ensuring high-quality service across transportation and logistics.

This on-site role emphasizes proactive communication and collaboration with operations teams, drivers, and warehouses to meet customer needs promptly. The position focuses on maintaining accurate records, supporting account retention, and strengthening partnerships through responsive service and issue resolution in

Qualifications

• High school diploma or GED required; undergraduate degree preferred.
• Experience in transportation, logistics, operations or customer service is preferred.
• Strong communication and relationship-building skills across stakeholders.

Responsibilities

• Serve as day-to-day contact for assigned accounts, providing timely updates and support.
• Build and maintain professional relationships with customers, operations teams, drivers, and partners.
• Coordinate with terminal, warehouse and leadership to meet service expectations.
• Monitor service activity to identify potential disruptions or issues affecting customers.
• Communicate requirements and priorities to internal teams to ensure operational execution.
• Assist with routine customer reports, metrics, and onboarding activities as needed.

Skills

Customer service

Relationship-building

Communication

Prioritization

Attention to detail

Education

High school diploma or GED

Bachelor's degree preferred

Tools

McLeod

CargoWise

Salesforce

Microsoft 365

Job description

Forward Air Corp. seeks an Operations Account Coordinator to serve as the day-to-day contact for assigned accounts, ensuring high-quality service across transportation and logistics.

This on-site role emphasizes proactive communication and collaboration with operations teams, drivers, and warehouses to meet customer needs promptly. The position focuses on maintaining accurate records, supporting account retention, and strengthening partnerships through responsive service and issue resolution in