On-Site Logistics & Customer Support Coordinator

Forward Air Corp.; Orlando (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off (PTO)

Holiday pay

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support. The role ensures accurate shipment processing, documentation, and timely updates across multimodal networks, including at an on-site terminal or office.

You will handle data entry, tracking, scheduling, invoicing support, and document preparation while collaborating with customers, carriers, and internal teams. The position is full-time and on-site in Orlando, FL.

Qualifications

• Experience in customer service, administrative support, or logistics environments preferred.
• Attention to detail and ability to follow standardized processes.
• Strong verbal and written communication with a customer-focused approach.

Responsibilities

• Serve as central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, and other routine operational activities.
• Prepare shipping documents such as air waybills, bills of lading, labels, and POD.

Skills

Customer service

Administrative support

Data entry

Communication

MS Office

Education

High School Diploma or GED

Tools

Windows

Microsoft Office 365

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support. The role ensures accurate shipment processing, documentation, and timely updates across multimodal networks, including at an on-site terminal or office.

You will handle data entry, tracking, scheduling, invoicing support, and document preparation while collaborating with customers, carriers, and internal teams. The position is full-time and on-site in Orlando, FL.