Onsite Lead Consultant: Lead, Solve & Deliver Excellence

FedEx Office; Columbus (OH); On-site; USD 25,000 - 29,000; Full time

Job summary

FedEx Office in Columbus, OH seeks an Onsite Lead Consultant who can manage production, shipping, and retail tasks while delivering excellent customer service. The role involves leading a team, coordinating schedules, and ensuring quality in a fast-paced onsite environment.

The position requires strong communication and problem-solving skills, adherence to safety policies, and the ability to train staff across multiple work streams. Onsite presence is essential to meet customer needs.

Qualifications

• High school diploma or equivalent
• 2+ years of specialized experience
• Excellent verbal and written communication skills
• Production or retail environment experience preferred
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsibilities

• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Follow instructions of supervisors and assist other team members in performing onsite functions
• Meet the onsite guidelines and policies (safety training, background check and any other requirements)
• Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency
• Maintain high levels of customer service and use sound judgment to resolve customer service issues
• Provide customer service, supporting consultants with solutions, including problem solving, to satisfy those needs with a minimum amount of supervision and elevate customer issues to supervisor for visibility and support
• Perform multiple tasks at the same time
• Assist in the training of onsite team members
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Perform administrative duties, including ordering supplies and inventory controls
• Collaborate with office and print locations as needed to produce customer work, deliver on customer needs
• May provide leadership to team members on an assigned shift
• If applicable to the onsite location, ensure cross shift communication is in place and followed
• Takes lead responsibility for production and scheduling including finishing services and large job management
• Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries
• Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment
• Monitors production flow to ensure all production orders are done right and on time
• Responsible for ensuring quality during and after production process
• Perform all phases of equipment set-up, operation and routine maintenance
• Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results
• Takes lead responsibility for critical onsite shipping and mailroom activity such as route management, carrier coordination, unknown recipient research and custom onsite requests
• Primary responsibility for coordination of all mail and shipping related services and activities
• Pick-up and deliver customer packages and mail throughout the onsite
• Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels
• Operate and maintain an automatic mail processing machine (mail meter) for outbound mail
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Sort and prepare packages and mail for pickup or delivery to the designated mail stops
• Utilize a tracking system to properly log the receipt and release of packages
• Utilize pallet jacks and other large package handling equipment
• Employ investigative research for packages and mail with unknown recipients
• Takes lead responsibility for complex consultation, large project/program bids and negotiating turn times
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Takes complex customer orders using order systems and provides accurate pricing information
• Manage bid follow up and consult on complex orders
• Utilize knowledge of on-site pricing and contractual obligations
• If applicable to the onsite location, operates the Point of Sale terminal, handles financial transactions and makes change

Job description

FedEx Office in Columbus, OH seeks an Onsite Lead Consultant who can manage production, shipping, and retail tasks while delivering excellent customer service. The role involves leading a team, coordinating schedules, and ensuring quality in a fast-paced onsite environment.

The position requires strong communication and problem-solving skills, adherence to safety policies, and the ability to train staff across multiple work streams. Onsite presence is essential to meet customer needs.