Lead Store Consultant - Print, Signs & Shipping

FedEx Office and Print Services; Conyers (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office and Print Services seeks a Lead Consultant who excels in customer service and cross-functional store operations. The role centers on taking orders, providing pricing, guiding customers to FedEx Office products and services, and coordinating production flow with a strong emphasis on quality and efficiency.

The position includes leading responsibilities on an assigned shift, training store team members, and ensuring seamless shipping-related services while maintaining high standards

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling, and recommends FedEx Office products and services.
• Takes lead responsibility for digital imaging, scheduling and running production on full service orders, including finishing services and large job management.
• Coordinates pickup and delivery of customer orders.
• May provide leadership to team members on an assigned shift.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

FedEx Office and Print Services seeks a Lead Consultant who excels in customer service and cross-functional store operations. The role centers on taking orders, providing pricing, guiding customers to FedEx Office products and services, and coordinating production flow with a strong emphasis on quality and efficiency.

The position includes leading responsibilities on an assigned shift, training store team members, and ensuring seamless shipping-related services while maintaining high standards