Onsite Lead: Production & Customer Solutions

FedEx Office and Print Services; Columbus (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

FedEx Office is seeking an Onsite Lead Consultant to oversee production, mailroom, shipping and retail services across various environments. You will deliver a positive customer experience, provide pricing information and recommend FedEx Office products while guiding the team with clear direction.

The role emphasizes lead production and cross-functional coordination, training colleagues, maintaining security and data handling, and ensuring on-time, high-quality results in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• 2+ years of specialized experience preferred.
• Excellent verbal and written communication skills essential.
• Production or retail environment experience preferred.

Responsibilities

• Follow standard operating procedures and safety policies.
• Assist team and lead onsite functions across production, shipping, and retail.
• Provide exceptional customer service and pricing information.
• Train onsite team members and maintain confidentiality of customer data.
• Perform equipment setup, production and quality checks.
• Coordinate with multiple locations to meet client needs.

Skills

Verbal communication

Written communication

Customer service

Team leadership

Education

High school diploma or equivalent

Job description

FedEx Office is seeking an Onsite Lead Consultant to oversee production, mailroom, shipping and retail services across various environments. You will deliver a positive customer experience, provide pricing information and recommend FedEx Office products while guiding the team with clear direction.

The role emphasizes lead production and cross-functional coordination, training colleagues, maintaining security and data handling, and ensuring on-time, high-quality results in a fast-paced setting.