Onsite IT & Workplace Technology Specialist

Worley; Long Beach (CA); On-site; USD 41,000 - 60,000; Full time

Job summary

Worley is seeking a Digital Operations Technician to deliver hands-on support for end users and workplace technology in Long Beach, California. You will be the primary local IT support presence, handling device readiness, onboarding, conference rooms, and onsite smart hands for infrastructure tasks.

Responsibilities include incident resolution, service request fulfillment, and proactive collaboration with global IT teams to maintain stable IT services and site readiness in a fast-paced

Qualifications

• Experience in deskside, desktop, field, or end user support within a business environment.
• Strong hands-on troubleshooting across Windows endpoints, standard business applications, peripherals and user access issues.
• Experience providing in person support to end users, including onboarding, break/fix, and workplace technology support.
• Familiarity with IT Service Management tools such as ServiceNow.
• Ability to work independently with limited supervision and manage multiple priorities.
• Strong communication skills and a customer focused approach to support delivery.

Responsibilities

• Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices.
• Troubleshoot and resolve hardware, software, device and access related issues for local users.
• Support new hire onboarding, workstation setup, user moves, and day to day break/fix activities.
• Deliver timely user updates and ensure support activities are properly documented and managed through our approved ITSM processes.
• Support conference room and collaboration technology, including basic meeting room troubleshooting and readiness checks.
• Assist with workstation setup, hot desk support, office moves, and shared workspace readiness.
• Provide local smart hands assistance for infrastructure, network, telecom or vendor led onsite activities as required.
• Coordinate with regional and global support teams to ensure smooth handling of issues requiring escalation.
• Support deployment, provisioning, refresh, rebuild, recovery, and replacement of endpoint devices.
• Assist with asset handling activities including receipt, setup, collection, return, and local coordination of hardware movements.
• Support termination hardware retrieval, end of lease handling, and eWaste / recycling processes in alignment with company standards.
• Maintain awareness of local inventory, device readiness, and support requirements for site.
• Perform first line diagnosis, troubleshooting, and resolution of onsite IT issues, escalating where needed.
• Identify recurring issues and improvement opportunities affecting end user experience, support responsiveness or local site readiness.
• Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
• Contribute to consistent support practices, documentation, and service quality across the local environment.
• Demonstrate commitment to health, safety and compliance requirements applicable to the office or site environment.
• Follow company processes for security, asset management, access, and technology handling.
• Complete all required site or office inductions and work in accordance with local HSE expectations.

Skills

End user support

Troubleshooting

Deskside support

ITSM tools

ServiceNow

Independent work

Communication

Windows support

Education

Associate degree

Tools

MS 365

ITIL

CompTIA

Windows

Job description

Worley is seeking a Digital Operations Technician to deliver hands-on support for end users and workplace technology in Long Beach, California. You will be the primary local IT support presence, handling device readiness, onboarding, conference rooms, and onsite smart hands for infrastructure tasks.

Responsibilities include incident resolution, service request fulfillment, and proactive collaboration with global IT teams to maintain stable IT services and site readiness in a fast-paced