End-User IT Support Technician - Onsite & Workplace Tech

Worley Group, Inc; Baton Rouge (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Worley Group, Inc in Baton Rouge, LA seeks a Digital Operations Technician to deliver hands-on IT support for end-user devices, conferencing, and local workplace technology.

You will partner with global IT teams, assist with onboarding, device provisioning, and incident resolution, while following ITSM processes and maintaining device readiness.

This onsite role requires strong troubleshooting, independence, and a customer-focused approach to keep day-to-day operations running smoothly.

Qualifications

• 2-year Associate/Technical school graduate with 2+ years relevant experience or equivalent.
• Experience providing deskside/end-user support in a business environment.
• Familiarity with ITSM tools such as ServiceNow; ITIL/ITSM awareness a plus.

Responsibilities

• Provide in-person end-user support for desktops, laptops, monitors, printers, and mobile devices.
• Troubleshoot hardware, software, and access issues for local users; assist with onboarding and moves.
• Support conference room and collaboration tech; assist with workstation setup and hot desk needs.
• Provide local smart hands support for infrastructure-related onsite activities; coordinate with regional teams.
• Perform first-line diagnosis and escalate incidents as needed; document activities per ITSM processes.

Skills

Deskside support

Windows troubleshooting

ITSM

ServiceNow

Onboarding support

Communication

Independent work

Education

Associate or technical degree

Tools

ServiceNow

Job description

Worley Group, Inc in Baton Rouge, LA seeks a Digital Operations Technician to deliver hands-on IT support for end-user devices, conferencing, and local workplace technology.

You will partner with global IT teams, assist with onboarding, device provisioning, and incident resolution, while following ITSM processes and maintaining device readiness.

This onsite role requires strong troubleshooting, independence, and a customer-focused approach to keep day-to-day operations running smoothly.