Onsite IT & Workplace Tech Support Technician

Worley; Reading (Berks County); On-site; USD 50,000 - 70,000; Full time

Job summary

Worley in Reading, PA seeks a Digital Operations Technician to deliver hands-on end-user and workplace technology support onsite. You will cover desktops, laptops, peripherals, and conference room tech, ensuring prompt incident resolution and onboarding for new hires.

The role requires strong troubleshooting, independence, and customer focus, with ITSM process adherence and collaboration with global IT teams.

Qualifications

• 2-year Associate / Technical school graduate with 2+ years relevant experience or an equivalent combination of education, training and experience.
• Experience in deskside, desktop, field, or end user support within a business environment.
• Strong hands on troubleshooting skills across Windows endpoints, standard business applications, peripherals and user access issues.
• Experience providing in person support to end users, including onboarding, break/fix, and workplace technology support.
• Familiarity with IT Service Management tools such as ServiceNow.
• Ability to work independently with limited supervision and manage multiple priorities.
• Strong communication skills and a customer focused approach to support delivery.

Responsibilities

• Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices.
• Troubleshoot and resolve hardware, software, device and access related issues for local users.
• Support new hire onboarding, workstation setup, user moves, and day to day break/fix activities.
• Deliver timely user updates and ensure support activities are properly documented and managed through our approved ITSM processes.
• Support conference room and collaboration technology, including basic meeting room troubleshooting and readiness checks.
• Assist with workstation setup, hot desk support, office moves, and shared workspace readiness.
• Coordinate with regional and global support teams to ensure smooth handling of issues requiring escalation.
• Maintain awareness of local inventory, device readiness, and support requirements for site.
• Perform first line diagnosis, troubleshooting, and resolution of onsite IT issues, escalating where needed.
• Identify recurring issues and improvement opportunities affecting end user experience, support responsiveness or local site readiness.
• Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
• Contribute to consistent support practices, documentation, and service quality across the local environment.

Skills

Deskside support

Windows troubleshooting

End user support

ServiceNow

Independent work

Customer-focused

Education

2-year associate / technical school

Tools

ServiceNow

MS 365

Job description

Worley in Reading, PA seeks a Digital Operations Technician to deliver hands-on end-user and workplace technology support onsite. You will cover desktops, laptops, peripherals, and conference room tech, ensuring prompt incident resolution and onboarding for new hires.

The role requires strong troubleshooting, independence, and customer focus, with ITSM process adherence and collaboration with global IT teams.