End-User IT & Workplace Tech Technician

Worley; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Worley in Houston provides frontline IT support for end users, devices, and conference technology at a global energy and resources firm. You will resolve hardware and software issues, assist with onboarding, and document activities in ITSM systems to maintain reliable day-to-day operations.

As the local IT presence, you’ll work with regional and global teams to escalate and resolve incidents while maintaining device readiness and supporting workplace technology in a dynamic site environment.

Qualifications

• Experience in deskside, desktop, field, or end user support.
• Strong hands-on troubleshooting across Windows endpoints, standard business applications, peripherals and user access issues.
• Experience providing in person support to end users, including onboarding, break/fix, and workplace technology support.
• Familiarity with IT Service Management tools such as ServiceNow.
• Ability to work independently with limited supervision and manage multiple priorities.
• Strong communication skills and a customer focused approach to support delivery.

Responsibilities

• Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices.
• Troubleshoot and resolve hardware, software, device and access related issues for local users.
• Support new hire onboarding, workstation setup, user moves, and day to day break/fix activities.
• Deliver timely user updates and ensure support activities are properly documented and managed through our approved ITSM processes.
• Support conference room and collaboration technology, including basic meeting room troubleshooting and readiness checks.
• Coordinate with regional and global support teams to ensure smooth handling of issues requiring escalation.
• Maintain awareness of local inventory, device readiness, and support requirements for site.

Skills

Windows troubleshooting

End user support

ITSM (ServiceNow)

Independent worker

Communication & customer focus

Education

2-year associate/technical degree

Tools

ServiceNow

Job description

Worley in Houston provides frontline IT support for end users, devices, and conference technology at a global energy and resources firm. You will resolve hardware and software issues, assist with onboarding, and document activities in ITSM systems to maintain reliable day-to-day operations.

As the local IT presence, you’ll work with regional and global teams to escalate and resolve incidents while maintaining device readiness and supporting workplace technology in a dynamic site environment.