Onsite IT Technician III - Windows & Networking

Edge Autonomy; Huntsville (AL); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Matching 401(k)

Paid PTO

Paid holidays

Medical, vision, and dental insurance

Group Short-Term & Long-Term Disabled

HSA and FSA Options

Critical Care Plan

Accident Care Plan

Employee Stock Purchase Plan

Job summary

Edge Autonomy in Huntsville, AL is seeking an IT Technician to deliver onsite end-user support, troubleshoot desktop and network issues, and keep operations running smoothly in a fast-paced environment.

The role requires 4+ years in IT support, strong Windows/Microsoft 365 experience, and the ability to work independently while coordinating with vendors and teammates to resolve tickets and maintain documented processes.

Qualifications

• 4+ years of experience as an IT Technician or similar role, preferably in the U.S. defense industry.
• Strong background in Microsoft enterprise environments (Windows workstations/servers, Microsoft 365).
• Hands‑on experience with PC hardware, networking technologies, and enterprise IT services (e.g., Wi‑Fi, VLAN, VPN, VoIP, 802.1x, Zero‑Trust, MFA, Virtualization).
• Proficiency with Windows configuration, Active Directory, and Group Policy.
• Demonstrated ability to work independently and collaboratively in a dynamic, rapidly changing environment.
• Effective multitasking, prioritization, and problem ownership with a focus on results.
• Ability to obtain CompTIA Security+ certification within 6 months of hire.
• Ability to obtain and maintain a security clearance.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues onsite as well as remote
• Properly escape unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Follow up with customers, provide feedback, and see problems through to resolution
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Ensure proper recording, documentation, and closure of tickets
• Identify and implement procedure modifications and improvements
• Managing technical documentation
• Work with and coordinate IT vendors
• Additional hours may be required to support development or production goals
• Ability to work independently and collaboratively in a dynamic, rapidly changing environment.

Skills

Onsite IT support

Troubleshooting

Documentation

Vendor coordination

Independent worker

Education

Associate or Bachelor’s degree in Information Technology / Computer Science

Tools

Active Directory

Group Policy

Windows

VLAN

VPN

VoIP

MFA

Zero-Trust

Virtualization

Job description

Edge Autonomy in Huntsville, AL is seeking an IT Technician to deliver onsite end-user support, troubleshoot desktop and network issues, and keep operations running smoothly in a fast-paced environment.

The role requires 4+ years in IT support, strong Windows/Microsoft 365 experience, and the ability to work independently while coordinating with vendors and teammates to resolve tickets and maintain documented processes.