Senior IT Technician – Onsite & Remote Support Pro

Redwire; Huntsville (AL); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Matching 401(k)

Paid PTO

Paid holidays

Medical, vision, and dental insurance

Group Short-Term & Long-Term Disabilit

HSA and FSA Options

Critical Care Plan

Accident Care Plan

Employee Stock Purchase Plan

Job summary

Redwire in Huntsville, AL is seeking an IT Technician to provide onsite end-user support, troubleshoot desktop-related issues, and maintain smooth daily operations in a fast-paced setting. You will handle hardware/software installation, ticketing, and collaboration with IT vendors to resolve problems promptly.

The role requires 4+ years of IT experience, strong Windows/M365 skills, and the ability to obtain Security+ and a security clearance. Travel and production support may be required.

Qualifications

• 4+ years of IT Technician experience, preferably in the U.S. defense industry.
• Strong background in Microsoft enterprise environments (Windows workstations/servers, Microsoft 365).
• Hands-on PC hardware, networking, and enterprise IT services (Wi-Fi, VLAN, VPN, VoIP, 802.1x, Zero-Trust, MFA, Virtualization).
• Proficiency with Windows configuration, Active Directory, and Group Policy.
• Ability to obtain CompTIA Security+ within 6 months of hire and security clearance.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues onsite as well as remote
• Properly elevate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Follow up with customers, provide feedback, and see problems through to resolution
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Ensure proper recording, documentation, and closure of tickets
• Identify and implement procedure modifications and improvements
• Work with and coordinate IT vendors

Skills

Windows

Microsoft 365

Networking

VPN

VoIP

Zero-Trust

MFA

Virtualization

Active Directory

Group Policy

Education

Associate’s or Bachelor’s degree in Information Technology or related field

Tools

Windows Server

PC hardware

Wi‑Fi

VLAN

VPN

802.1x

Zero-Trust

MFA

Virtualization

CompTIA Security+

Job description

Redwire in Huntsville, AL is seeking an IT Technician to provide onsite end-user support, troubleshoot desktop-related issues, and maintain smooth daily operations in a fast-paced setting. You will handle hardware/software installation, ticketing, and collaboration with IT vendors to resolve problems promptly.

The role requires 4+ years of IT experience, strong Windows/M365 skills, and the ability to obtain Security+ and a security clearance. Travel and production support may be required.