On-Prem IT Help Desk Technician – Fast, Professional Support

Talentify

Huntsville (AL)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

i3 (Integration Innovation, Inc.) is seeking a Help Desk Technician in Huntsville, AL to provide desktop support for a large user base. You'll troubleshoot software and hardware, assist with Office 365/Teams, and use tools like Active Directory and JIRA to manage tickets.

A DoD 8570.01-M compliant environment requires strong customer service and teamwork. The role emphasizes security, policy adherence, and collaboration with IT personnel while delivering excellent end-user service in a

Qualifications

Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science, or a related technical field.
DoD 8570.01-M compliant.
CompTIA Security+ CE.
Active Secret Security Clearance.
Ability to remediate and troubleshoot issues.

Responsibilities

Provide desktop support and handle end-user issues via phone, email, and in-person.
Troubleshoot software (Office 365, Teams) and hardware (printers, PCs, peripherals).
Use Active Directory, Remote Desktop, and JIRA to manage tickets and incidents.
Ensure system security in accordance with DoD policy and company guidelines.
Collaborate with team to document IT problems and share solutions.