IT Technician

SIERRA PACIFIC INDUSTRIES; Girard (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

SIERRA PACIFIC INDUSTRIES is looking for an IT Technician based in Phenix City, Alabama, to support our IT operations across the United States. The ideal candidate will troubleshoot technology issues, maintain an inventory of components, and provide excellent user experience.

We require two years of experience, knowledge of Windows systems, and a proactive approach to addressing IT challenges in a fast-paced environment. Join us to be part of a dynamic team!

Qualifications

• Two years of experience in computer and network troubleshooting.
• Familiarity with Windows Desktop and Server operating systems.
• Experience in commercial or large network environments preferred.

Responsibilities

• Support IT operations nationwide with strong technical knowledge.
• Troubleshoot and resolve issues effectively via phone and remote tools.
• Manage and maintain inventory of computer components.

Skills

PC and network knowledge

Troubleshooting technology issues

Customer communication

Problem-solving methods

Inventory management

File/folder sharing knowledge

Wi-Fi troubleshooting

Help Desk experience

Tools

Microsoft Azure

Active Directory/Entra ID

Job description

Position Overview

We are seeking an IT Technician who will be based in Phenix City, Alabama and work onsite to support the company’s IT operations across the United States.

Responsibilities

• Actively support the company IT operations throughout the U.S. utilizing strong PC and network knowledge.
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote‑control tools.
• Communicate with users to provide positive results and an excellent user experience.
• Coach and demonstrate to users best‑practice problem‑solving methods.
• Build, diagnose, and repair PCs, laptops, and printers.
• Efficiently and conscientiously manage an inventory of computer components and supplies.
• Address various and concurrent issues with timely and effective resolution.
• Understand file/folder sharing, device sharing, and permissions.
• Troubleshoot various network and Wi‑Fi issues to completion.
• Work effectively within a Help Desk covering multiple time zones.
• Install and support Microsoft, IBM i, and other business software and licensing.

Qualifications

• Two years’ computer and network problem‑solving experience (commercial/large network environment a plus).
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID.
• Experience