Onsite IT Support Technician | Windows, AD & Networking

PeopleSharp; Kent (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

PTO

401k with company match

Job summary

Furukawa Rock Drill in Kent, OH is seeking a dependable IT Help Desk Technician to join our collaborative team. You will support internal employees with hardware, software, and network issues, providing friendly, timely assistance on-site.

This in-person role offers daily hands-on troubleshooting, asset management, Active Directory and VPN tasks, VoIP system administration, and opportunities to learn and grow with a supportive company.

Qualifications

• Experience with Windows/Microsoft 365 administration and support.
• Familiarity with ERP systems, servers, Active Directory, Exchange, and SQL.
• Experience configuring PCs, printers, and networking equipment.
• Proven ability to provide onsite and remote troubleshooting and user training.

Responsibilities

• Serve as the first point of contact for hardware, software, OS, network, ERP, website, and application issues via tickets, phone, email, and remote support.
• Maintain, configure, upgrade, and deploy desktops, laptops, printers, peripherals, and software applications.
• Assist with Active Directory, user accounts, permissions, LAN/WAN connectivity, VPN, firewalls, and security patches.
• Administer access control systems and door entry records; troubleshoot hardware and coordinate repairs.
• Administer the company VoIP/PBX system and enterprise printer/copier fleet, including configurations and lifecycle replacements.
• Maintain documentation and service records for supporting infrastructure; track maintenance and coordinate inspections.

Skills

Windows/Microsoft 365

Hardware support

ERP systems

Servers

Active Directory

Exchange

SQL

Job description

Furukawa Rock Drill in Kent, OH is seeking a dependable IT Help Desk Technician to join our collaborative team. You will support internal employees with hardware, software, and network issues, providing friendly, timely assistance on-site.

This in-person role offers daily hands-on troubleshooting, asset management, Active Directory and VPN tasks, VoIP system administration, and opportunities to learn and grow with a supportive company.