Information Technology Help Desk Technician

PeopleSharp; Kent (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401k with company match

PTO

Learning opportunities

Job summary

PeopleSharp in Kent, OH is seeking an IT Help Desk Technician to support internal employees with hardware, software, and network issues, on-site in Kent. The role emphasizes strong communication and problem-solving in a collaborative environment.

You will manage desktops, laptops, printers, VPN access, AD accounts, VoIP systems, and related IT assets, providing on-site and remote support while pursuing ongoing technical development.

Qualifications

• Experience with Windows/Microsoft 365 and AD.
• Experience configuring desktops, printers, peripherals and networking equipment.
• Experience providing onsite and remote troubleshooting, tech support, and training.
• Strong communication and problem-solving skills, patient with users, detail-oriented, eager to learn, able to work independently yet collaboratively.

Responsibilities

• Serve as the first point of contact for issues through tickets, phone, email, and remote support.
• Maintain, configure, upgrade, and deploy desktops, laptops, printers, peripherals, software, and other IT assets.
• Assist with Active Directory, user accounts, permissions, LAN/WAN, VPN, firewalls, remote access, updates, patches, and security protocols.
• Administer access control systems and manage badges, keys, and PINs; troubleshoot hardware and coordinate repairs.
• Administer the VoIP/PBX phone system and enterprise printer/copier fleet, including configurations and lifecycle replacements.
• Maintain documentation and service records for supporting infrastructure and coordinate inspections and repairs.

Skills

Windows/Microsoft 365

Hardware support

ERP systems

Servers

Active Directory

Exchange

SQL

PC setup

Networking hardware

Remote troubleshooting

Tools

VoIP/PBX system

Print servers

VPN

Firewalls

Job description

Are you dependable, service-oriented, technically curious, and enjoy helping others solve problems? Our client is looking for an IT Help Desk Technician to join our collaborative team and support internal employees with all their technology needs. This is an in-person opportunity in Kent, OH.

What You'll Get:

• Health insurance, PTO, and 401k with company match
• Opportunities for continuous learning and technical development

What You'll Do:

• Serve as the first point of contact for hardware, software, operating system, network, ERP, website, and application issues through tickets, phone, email, and remote support.
• Maintain, configure, upgrade, and deploy desktops, laptops, printers, peripherals, software applications, and other IT assets.
• Assist with Active Directory, user accounts, permissions, LAN/WAN connectivity, VPN, firewalls, remote access, system updates, patches, and security protocols.
• Administer property gates, door access control systems, badges, key fobs, and PINs; manage access permissions, troubleshoot hardware issues, coordinate repairs, and maintain accurate access records.
• Administer the company VoIP/PBX phone system and enterprise printer/copier fleet, including user configurations, deployments, troubleshooting, print servers, supplies, maintenance, service contracts, and lifecycle replacements.
• Maintain documentation and service records for the company generator and other supporting infrastructure; track maintenance, testing, fuel levels, runtime, warranties, parts, and coordinate inspections and repairs.

What You Bring:

• Knowledge of Windows/Microsoft 365, hardware support, ERP systems, servers, Active Directory, Exchange, and SQL.
• Experience setting up and configuring PCs, printers, peripherals and networking equipment.
• Experience providing onsite and remote troubleshooting, tech support, and tech training.
• Strong communication and problem-solving skills, patience when working with users, attention to detail, a willingness to lean, and the ability to work independently while being a strong team player.