IT Help Desk Technician

PeopleSharp; Kent (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

PTO

401k with company match

Job summary

Furukawa Rock Drill in Kent, OH is seeking a dependable IT Help Desk Technician to join our collaborative team. You will support internal employees with hardware, software, and network issues, providing friendly, timely assistance on-site.

This in-person role offers daily hands-on troubleshooting, asset management, Active Directory and VPN tasks, VoIP system administration, and opportunities to learn and grow with a supportive company.

Qualifications

• Experience with Windows/Microsoft 365 administration and support.
• Familiarity with ERP systems, servers, Active Directory, Exchange, and SQL.
• Experience configuring PCs, printers, and networking equipment.
• Proven ability to provide onsite and remote troubleshooting and user training.

Responsibilities

• Serve as the first point of contact for hardware, software, OS, network, ERP, website, and application issues via tickets, phone, email, and remote support.
• Maintain, configure, upgrade, and deploy desktops, laptops, printers, peripherals, and software applications.
• Assist with Active Directory, user accounts, permissions, LAN/WAN connectivity, VPN, firewalls, and security patches.
• Administer access control systems and door entry records; troubleshoot hardware and coordinate repairs.
• Administer the company VoIP/PBX system and enterprise printer/copier fleet, including configurations and lifecycle replacements.
• Maintain documentation and service records for supporting infrastructure; track maintenance and coordinate inspections.

Skills

Windows/Microsoft 365

Hardware support

ERP systems

Servers

Active Directory

Exchange

SQL

Job description

Are you dependable, service-oriented, technically curious, and enjoy helping others solve problems? Furukawa Rock Drill is looking for an IT Help Desk Technician to join our collaborative team and support internal employees with all their technology needs. This is an in-person opportunity in Kent, OH.

What You'll Get:

• Annual salary of $50-60k
• Health insurance, PTO, and 401k with company match
• Opportunities for continuous learning and technical development

What You'll Do:

• Serve as the first point of contact for hardware, software, operating system, network, ERP, website, and application issues through tickets, phone, email, and remote support.
• Maintain, configure, upgrade, and deploy desktops, laptops, printers, peripherals, software applications, and other IT assets.
• Assist with Active Directory, user accounts, permissions, LAN/WAN connectivity, VPN, firewalls, remote access, system updates, patches, and security protocols.
• Administer property gates, door access control systems, badges, key fobs, and PINs; manage access permissions, troubleshoot hardware issues, coordinate repairs, and maintain accurate access records.
• Administer the company VoIP/PBX phone system and enterprise printer/copier fleet, including user configurations, deployments, troubleshooting, print servers, supplies, maintenance, service contracts, and lifecycle replacements.
• Maintain documentation and service records for the company generator and other supporting infrastructure; track maintenance, testing, fuel levels, runtime, warranties, parts, and coordinate inspections and repairs.

What You Bring:

• Knowledge of Windows/Microsoft 365, hardware support, ERP systems, servers, Active Directory, Exchange, and SQL.
• Experience setting up and configuring PCs, printers, peripherals and networking equipment.
• Experience providing onsite and remote troubleshooting, tech support, and tech training.
• Strong communication and problem-solving skills, patience when working with users, attention to detail, a willingness to lean, and the ability to work independently while being a strong team player.