Onsite IT Support Technician – Windows, 365 & Hardware

TEKsystems; Columbus (OH); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems on-site desktop support technician role in Columbus, OH supports end users across production and office environments, handling hardware, software, and user access issues.

Responsibilities include configuring devices, AD management, MS 365 support, and asset inventory, with collaboration to resolve problems quickly in a fast-paced setting. Excellent chance for hands-on IT professionals in a manufacturing context.

Qualifications

• 1-3 years of hands-on IT support experience.
• Experience troubleshooting Windows operating systems.
• Experience supporting Microsoft 365 applications and services.
• Strong hardware diagnostics and break/fix experience.
• Familiarity with Active Directory user administration.
• Experience supporting printers, PCs, laptops, and mobile devices.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently and make sound decisions under pressure.

Responsibilities

• Provide onsite desktop support for end-user hardware and software issues.
• Set up, configure, deploy, and maintain desktop computers, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve Windows 10 operating system issues.
• Support Microsoft 365 applications, including Outlook, Teams, and other productivity tools.
• Perform hardware break/fix and replacement of PCs, laptops, printers, phones, and related equipment.
• Support production floor technology, including workstation PCs, RF/mobile devices, and industrial printers.
• Create, modify, and maintain Active Directory user accounts and access permissions.
• Assist with troubleshooting network connectivity, server access, and end-user device issues.
• Track, manage, and maintain IT hardware inventory and e-waste processes.
• Document incidents, resolutions, and equipment changes.
• Partner with employees across production and office areas to resolve technical issues efficiently.

Skills

Desktop Support

Windows OS Troubleshooting

Microsoft 365 Support

Hardware Break/Fix

Active Directory

Printer Support

Inventory Management

Technical Troubleshooting

Job description

TEKsystems on-site desktop support technician role in Columbus, OH supports end users across production and office environments, handling hardware, software, and user access issues.

Responsibilities include configuring devices, AD management, MS 365 support, and asset inventory, with collaboration to resolve problems quickly in a fast-paced setting. Excellent chance for hands-on IT professionals in a manufacturing context.