Hybrid Desktop Support Technician (Remote & Onsite)

TEKsystems

Springboro (OH)

On-site

USD 28,000 - 41,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

HSA option

Paid time off

Job summary

TEKsystems is seeking a Desktop Support Technician to provide remote and onsite end-user technical support for computing devices and business applications in Springboro, OH. The role includes troubleshooting hardware, software, OS, and connectivity issues with a focus on customer service and efficient issue resolution.

Responsibilities include device deployment, imaging, system rebuilds, and supporting remote access solutions.

Qualifications

Minimum 24 years of experience in desktop support or help desk.
Strong troubleshooting across hardware, software, and operating systems.
Experience supporting end users in both remote and onsite environments.
Proficient in desktop deployment, imaging, and system maintenance.
Understanding of computer networking fundamentals and wireless connectivity.
Experience supporting productivity and collaboration applications.
Excellent customer service and communication skills.
Ability to prioritize tasks and manage multiple support requests.
Strong documentation and organizational skills.

Responsibilities

Provide remote and onsite end-user support for computing devices and business applications.
Troubleshoot hardware, software, operating system, and connectivity issues.
Install, configure, maintain, and upgrade desktops, laptops, and peripheral devices.
Support remote users with secure remote access and connectivity solutions.
Deploy devices, imaging, reimaging, and perform system rebuilds.
Assist with business applications, workflows, and processes.
Test new hardware and software configurations.
Participate in projects from implementation through testing and deployment.
Maintain records of incidents, resolutions, procedures, and documentation.
Update electronic records and internal content.
Collaborate with teams to resolve escalated issues and improve support.
On-call support and occasional travel.