Onsite Desktop Support Technician — Windows & Hardware

TEKsystems; Fort Wayne (IN); On-site; USD 25,000 - 34,000; Full time

Job summary

TEKsystems in Fort Wayne, IN is hiring for a contract desktop support role providing hands-on end-user assistance with hardware and software issues. You will troubleshoot, gather information, document tickets, and escalate complex problems while maintaining clear communication with users in a healthcare setting.

The ideal candidate has 1–3+ years in desktop support or IT support, strong Windows knowledge, and customer-focused ticketing experience.

Qualifications

• Hands-on PC/desktop troubleshooting experience.
• Hardware and software troubleshooting.
• Windows support experience.
• Experience working within a ticketing system.
• Strong customer-facing communication and documentation.
• Fort Wayne on-site work requirement.

Responsibilities

• Troubleshooting hardware and software issues
• Providing hands-on end-user support
• Answering support calls and gathering information from users
• Diagnosing issues and determining the appropriate resolution
• Resolving straightforward technical issues independently
• Escalating more complex problems to the appropriate IS teams
• Creating, updating, and following up on support tickets
• Keeping end users informed throughout issue resolution
• Supporting users with technology-related questions
• Helping identify whether issues are hardware, software, configuration, or training related
• Maintaining accurate time and ticket documentation
• Sharing troubleshooting knowledge with teammates
• Providing strong customer service in a healthcare setting

Skills

Desktop troubleshooting

Windows support

Customer service + ticketing

Job description

TEKsystems in Fort Wayne, IN is hiring for a contract desktop support role providing hands-on end-user assistance with hardware and software issues. You will troubleshoot, gather information, document tickets, and escalate complex problems while maintaining clear communication with users in a healthcare setting.

The ideal candidate has 1–3+ years in desktop support or IT support, strong Windows knowledge, and customer-focused ticketing experience.