On-Site Help Desk Technician: IT Support Pro

Comtech Global, Inc; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology solutions provider is seeking a Helpdesk Technician in Columbus, OH. This on-site role involves assisting staff with operational laptops and software issues. Responsibilities include troubleshooting technical challenges, providing IT support to users, and ensuring high client satisfaction. Candidates must possess experience with Office 365 and ITSM products, alongside strong communication and organizational skills. This position fosters a collaborative and supportive work environment, focusing on excellence and continual learning.

Qualifications

• 36 months of experience with Office 365.
• 24 months of strong working knowledge of ITSM products.
• 6 months of experience with MS Teams.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Troubleshoot and resolve technical issues for users.
• Install and monitor hardware and software.

Skills

Office 365

ITSM products (Service Now)

MS Teams

Client-facing communication

Organizational skills

Tools

Microsoft Office 365

Service Now

Job description

A technology solutions provider is seeking a Helpdesk Technician in Columbus, OH. This on-site role involves assisting staff with operational laptops and software issues. Responsibilities include troubleshooting technical challenges, providing IT support to users, and ensuring high client satisfaction. Candidates must possess experience with Office 365 and ITSM products, alongside strong communication and organizational skills. This position fosters a collaborative and supportive work environment, focusing on excellence and continual learning.