Onsite IT Desk Support Technician I

Stefanini, Inc; Auburn Hills (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

Stefanini, Inc. in Auburn Hills, MI is seeking a Deskside Technician I to provide on-site hardware/software support for Windows environments. You will diagnose end-user issues, perform break/fix on Lenovo PCs, and support printers and peripherals to keep operations running smoothly.

Ideal candidates have 1+ years of desk-side experience, familiarity with AD, VPN, Office suites, and security tools like SCCM/BitLocker, delivering quality customer service onsite.

Qualifications

• 1+ years corporate desk-side support experience with strong emphasis supporting Windows 7 and Windows 10.
• Experience troubleshooting and replacing hardware on Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007, 2016 including MS Lync, Microsoft Outlook Web App (OWA) and the Outlook 2016 client.
• Experience troubleshooting wireless connectivity issues.
• Quality customer service skills.
• VPN experience.
• Experience with basic hardware printer support.
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Help maintain security tools and VPN access for users.

Skills

Desk-side support

Windows 7/10 troubleshooting

Active Directory

MS Office 2007/2016

VPN experience

Printer support

Customer service

Tools

Active Directory

SCCM

BitLocker

RDP

Lync/Outlook

Job description

Stefanini, Inc. in Auburn Hills, MI is seeking a Deskside Technician I to provide on-site hardware/software support for Windows environments. You will diagnose end-user issues, perform break/fix on Lenovo PCs, and support printers and peripherals to keep operations running smoothly.

Ideal candidates have 1+ years of desk-side experience, familiarity with AD, VPN, Office suites, and security tools like SCCM/BitLocker, delivering quality customer service onsite.