Onsite IT Support Technician – Desk-side & Network Help

Custom-Computer-Specialists; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental plans

Vision plans

Disability plans

401K with employer match

Onsite fitness center

Paid holidays and vacation

Certification rewards program

Job summary

Custom Computer Specialists in New York, NY is seeking a motivated Deskside Support Technician to provide on-site and phone support in a college environment. You will handle hardware/software issues, ticketing, and user follow-up to ensure satisfaction.

Qualifications include A+ and Dell/Lenovo certifications, 1–2 years of hardware/software support, and strong Windows knowledge. Excellent communication and teamwork are essential for success.

Qualifications

• A+ certification
• 1-2 years' experience in hardware and software support
• Dell/Lenovo certifications
• Help desk certification or equivalent experience
• Excellent verbal and written communication skills
• Ability to work independently and in a team
• Strong knowledge of Windows 7 and 10
• Troubleshoot hardware and software problems

Responsibilities

• Provide hands-on technical support to staff and administrators
• Monitor and follow up calls in the ticketing queue
• Support hardware/software issues in person
• Follow up to closed tickets for customer satisfaction
• Assist with network migration related issues
• Troubleshoot network access incl. Wireless
• Confirm printer and shared storage access
• Log and update all calls in the ticketing system
• Focus on customer satisfaction
• Maintain strong relationships with end users
• Handle situations with nervous or unhappy users
• Perform other job-related duties as assigned

Skills

A+ certification

Windows troubleshooting

Excellent communication

Education

High School Diploma or equivalent

Tools

Dell Certification

Lenovo Certification

Ticketing system knowledge

Job description

Custom Computer Specialists in New York, NY is seeking a motivated Deskside Support Technician to provide on-site and phone support in a college environment. You will handle hardware/software issues, ticketing, and user follow-up to ensure satisfaction.

Qualifications include A+ and Dell/Lenovo certifications, 1–2 years of hardware/software support, and strong Windows knowledge. Excellent communication and teamwork are essential for success.