Help Desk Technician - Remote & Onsite Support

Care Network; Village of Valley Stream (NY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Care Network seeks a competent full-time Helpdesk Technician based in Valley Stream, NY, to provide both on-site and remote support. The role requires diagnosing computer and network issues, excellent communication, and a customer-focused approach with clear documentation of tickets.

Key tasks include supporting Windows environments (7/10), AD administration, and Office 365 apps (Outlook, Word, Excel), with knowledge of ConnectWise tools considered a plus.

Qualifications

• Experience providing help desk support to users on site and remotely.
• Proficiency with Windows 10 and Windows 7, AD user administration.
• Strong network troubleshooting, printing issues, and MS Office 365 apps.

Responsibilities

• Provide on-site and remote helpdesk support to users in Valley Stream, NY.
• Diagnose and resolve technical issues, including computer and network related problems.
• Document issues and resolutions via the help desk ticketing system.

Tools

ConnectWise Service Desk

ConnectWise Automate

Job description

Care Network seeks a competent full-time Helpdesk Technician based in Valley Stream, NY, to provide both on-site and remote support. The role requires diagnosing computer and network issues, excellent communication, and a customer-focused approach with clear documentation of tickets.

Key tasks include supporting Windows environments (7/10), AD administration, and Office 365 apps (Outlook, Word, Excel), with knowledge of ConnectWise tools considered a plus.