Onsite Deskside Technician II: Rapid Hardware Fixes

Stefanini; New York (NY); Hybrid; USD 36,000 - 47,000; Full time

Job summary

Smartsearchonline is seeking a Deskside Technician II in New York, NY. You will troubleshoot and repair hardware, perform break/fix replacements, and handle preventative maintenance for end-user devices. The role requires strong ServiceNow usage, ticket follow-up, and collaboration with Level 2/3 staff to resolve issues onsite.

The position is full-time, onsite, with travel to local sites as needed. Candidates should have 3 years of relevant experience and excellent communication skills, both

Qualifications

• 3 years of relevant industry experience.
• Ability to travel locally and in-state to support other sites.
• Valid driver's license and proof of auto insurance, if travel is required.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.

Responsibilities

• Troubleshooting and repairing hardware issues.
• Urgent break/fix replacements in accordance with Knowledge Base Articles and work instructions.
• Preventative maintenance.
• Troubleshooting HW issues on end user devices.
• Proper utilization of ServiceNow.
• ServiceNow queue management and Ticket follow-up.
• Escalating Tickets that cannot be resolved.
• Support high-touch user experiences.
• Maintain site hardware asset inventory.
• Conduct spare part and loaner pool management.
• Engage OEM for warranty repairs and follow up on status.
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
• Work on child ticket as assigned by Level 2/3 staff.

Skills

Teamwork

Technical communication

Self-motivation

Customer service

Travel flexibility

Tools

ServiceNow

Job description

Smartsearchonline is seeking a Deskside Technician II in New York, NY. You will troubleshoot and repair hardware, perform break/fix replacements, and handle preventative maintenance for end-user devices. The role requires strong ServiceNow usage, ticket follow-up, and collaboration with Level 2/3 staff to resolve issues onsite.

The position is full-time, onsite, with travel to local sites as needed. Candidates should have 3 years of relevant experience and excellent communication skills, both