On-Site Desktop & Laptop Support Technician

Worldwide TechServices; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking a Dynamic PC Support specialist in New York City. The role involves troubleshooting and repairing clients' desktop and laptop products, ensuring timely and accurate customer support. Ideal candidates will have a technical school certification and some relevant experience. Responsibilities include handling service calls, meeting satisfaction criteria, and maintaining inventory control. This position offers an opportunity to work within a dynamic environment providing essential services to major clients.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Ensure control of assets and inventory.

Skills

Technical communication

Client location driving

Heavy lifting (up to 50 lbs)

Basic repair skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A leading technology services provider is seeking a Dynamic PC Support specialist in New York City. The role involves troubleshooting and repairing clients' desktop and laptop products, ensuring timely and accurate customer support. Ideal candidates will have a technical school certification and some relevant experience. Responsibilities include handling service calls, meeting satisfaction criteria, and maintaining inventory control. This position offers an opportunity to work within a dynamic environment providing essential services to major clients.