Onsite IT Support Technician – Classroom & Campus Tech Help

Synergy Business Consulting, Inc.; Henderson (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support firm is seeking a Technical Support Specialist to provide on-site and remote support for hardware and software issues. The role involves installing systems, troubleshooting equipment, and assisting faculty and staff with technological resources. Candidates should possess excellent communication skills and must be actively pursuing college credits toward a degree. The position may require lifting up to 50 pounds and climbing ladders as needed. This is a full-time position offering a dynamic environment with a focus on collaboration and attention to detail.

Qualifications

• Ability to lift objects weighing up to 50 pounds and to climb ladders if required.
• Excellent oral and written skills.
• Ability to work collaboratively with other technology support units.
• Possess the skills necessary for managing technical support functions effectively.
• Information gathering and monitoring skills, able to prepare reports while maintaining confidentiality.

Responsibilities

• Installs and maintains software systems for faculty and staff.
• Repairs and troubleshoots computer equipment.
• Provides first-line, basic support for installation and configuration of hardware and software.
• Works at all facilities including smart classrooms and clinics.
• Resolves issues for faculty/staff encountering tech problems.

Skills

Technical support

Communication skills

Customer service

Problem-solving

Multitasking

Education

60 credits towards a Bachelor's degree (AA degree)

Job description

A technology support firm is seeking a Technical Support Specialist to provide on-site and remote support for hardware and software issues. The role involves installing systems, troubleshooting equipment, and assisting faculty and staff with technological resources. Candidates should possess excellent communication skills and must be actively pursuing college credits toward a degree. The position may require lifting up to 50 pounds and climbing ladders as needed. This is a full-time position offering a dynamic environment with a focus on collaboration and attention to detail.