K-12 IT Help Desk Technician — Onsite Classroom Tech

VIVA USA Inc; Carlsbad (NM); On-site; USD 35,000 - 52,000; Full time

Job summary

VIVA USA Inc. is seeking a Level 1 IT Technician (Help Desk) to provide frontline end-user support for students, teachers, and staff. The role focuses on keeping laptops, Chromebooks, and classroom technology running smoothly to minimize teaching disruption.

You will troubleshoot devices, log tickets, set up new hardware, and support instructional software across multiple campuses. Occasional travel between campuses is required; on-site work is mandatory.

Qualifications

• 1–2+ years of help desk, desktop support, or field technician experience.
• Hands-on experience with Windows and Chromebook devices.
• Basic understanding of networking and Wi-Fi connectivity.
• Strong customer service and patience with non-technical users.
• Valid driver’s license and reliable transportation.
• Experience supporting schools or educational technology (preferred).
• Device imaging and deployment experience (preferred).
• CompTIA A+ (preferred).

Responsibilities

• Provide friendly, fast support to students, teachers, and staff.
• Troubleshoot and fix laptops, Chromebooks, desktops, printers, projectors, and interactive displays.
• Resolve help desk tickets and log all work in the district’s ticketing system.
• Set up new hardware and install software for staff and students.
• Support classroom technology and instructional software.
• Handle password resets, account issues, and basic Wi‑Fi problems.
• Escalate complex issues to the Lead or Senior Technicians.
• Travel between campuses as assigned.

Skills

Help desk experience

Windows devices

Chromebook devices

Networking basics

Customer service

Driver's license

Job description

VIVA USA Inc. is seeking a Level 1 IT Technician (Help Desk) to provide frontline end-user support for students, teachers, and staff. The role focuses on keeping laptops, Chromebooks, and classroom technology running smoothly to minimize teaching disruption.

You will troubleshoot devices, log tickets, set up new hardware, and support instructional software across multiple campuses. Occasional travel between campuses is required; on-site work is mandatory.